Customers are demanding by nature. Admit it; blood rushes up your veins when phone line is busy all the time, or when customer service people put you on hold, or when servers in the restaurant ignore your request after waving crazily with both your hands! You hate those front liners for not giving you attention while you are actually giving them business.
Weak customer service can definitely put down the company’s position. Today that we’re bombarded with different ways to speak ourselves, bad publicity can easily be known on Facebook and Twitter as disgruntled customers talk amongst their friends and family about the experience. When you’re the customer you like to be treated well and made to feel special. Make it the basis of exemplary customer service.
Love the phone calls, and always wear your best smile when in front of the people. You show the customers your eagerness to serve when you respond quickly to their inquiries and other requests. It ensures them that any business they may give to the company will be hassle-free and efficiently handled. These are important podiums for generating sales, retaining the customers and creating a positive experience with beneficial publicity. It’s just all about appreciating the customers and honoring the company simultaneously!
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